Disclosure Policy

1. Purpose

This Disclosure Policy outlines important information about atPlumb's business practices, partnerships, and financial arrangements that may affect your use of our platform. We are committed to transparency and want you to understand how we operate and generate revenue.

2. Business Model

2.1 Subscription Revenue

Our primary revenue source is subscription fees paid by plumbing businesses and contractors who use our platform. We offer various subscription tiers with different features and pricing.

2.2 Transaction Fees

When you process customer payments through our integrated payment system, we earn revenue through:

• Platform Fee: A small percentage (0.5%) of each transaction processed through our platform
• Payment Processing Fees: Standard fees charged by our payment processor (Stripe)

All fees are clearly disclosed before you process payments, and you can view detailed fee breakdowns in your account.

2.3 SMS Messaging Fees

SMS messaging may incur additional costs based on usage. Standard carrier message and data rates apply. You will be notified of any SMS-related charges in advance.

3. Third-Party Partnerships

3.1 Payment Processing

We partner with Stripe for payment processing. When you use our payment features:

• Your payment information is securely handled by Stripe
• Stripe's terms of service and privacy policy apply
• We may receive referral or partnership benefits from Stripe
• Standard Stripe processing fees apply to all transactions

3.2 SMS Services

We partner with Twilio for SMS messaging services:

• SMS messages are sent through Twilio's infrastructure
• Twilio's terms of service and privacy policy apply
• We pass through Twilio's SMS costs plus a small markup for platform maintenance

3.3 Cloud Infrastructure

Our platform is hosted on:

• Vercel: Application hosting and deployment
• Supabase: Database hosting and management
• UploadThing: File and photo storage

3.4 No Undisclosed Affiliates

We do not have undisclosed affiliate relationships that would influence our recommendations or service offerings. All significant partnerships are disclosed in this document.

4. Data Usage and Monetization

4.1 Your Data Ownership

You own your data. All customer information, job details, photos, and business data you create in atPlumb belongs to you. We do not sell your data to third parties.

4.2 Aggregated Analytics

We may use aggregated, anonymized data to:

• Improve our platform and features
• Generate industry benchmarks and insights
• Understand usage patterns and trends

This aggregated data cannot be used to identify individual users or businesses.

4.3 No Data Selling

We do not sell, rent, or trade your personal information or customer data to third parties for marketing purposes. Your data is used solely to provide and improve our Service.

5. Referral and Incentive Programs

5.1 Referral Program

We may offer referral programs where existing users can earn credits or discounts by referring new customers. All referral terms are clearly disclosed when you participate.

5.2 Promotional Offers

From time to time, we may offer promotional pricing, discounts, or special offers. Terms and conditions of these offers are provided at the time of the promotion.

6. Conflicts of Interest

6.1 Independence

atPlumb operates independently and makes product decisions based on what's best for our users, not based on third-party financial interests.

6.2 No Kickbacks

We do not accept kickbacks or undisclosed payments from vendors in exchange for recommendations or integrations. All partnerships are evaluated based on value to our users.

7. Financial Disclosures

7.1 Fee Transparency

All fees are clearly disclosed:

• Subscription Fees: Displayed on our pricing page and during sign-up
• Transaction Fees: Shown before processing payments
• SMS Costs: Disclosed in account settings and usage reports

7.2 No Hidden Charges

We do not charge hidden fees. All costs are clearly communicated before you commit to any charges.

7.3 Payment Terms

For businesses processing customer payments:

• Customer payments are processed through Stripe
• Funds are transferred to your connected Stripe account
• Stripe's standard payout schedule applies (typically 2-7 business days)
• Our platform fee is deducted from the transaction total

8. Regulatory Compliance

8.1 Financial Regulations

Payment processing through our platform is subject to:

• PCI DSS (Payment Card Industry Data Security Standard) compliance
• Financial industry regulations and reporting requirements
• Anti-money laundering (AML) regulations
• Know Your Customer (KYC) requirements for payment processing

8.2 Communications Compliance

SMS features comply with:

• TCPA (Telephone Consumer Protection Act)
• CAN-SPAM Act
• CTIA (Cellular Telecommunications Industry Association) guidelines

9. Product Recommendations

9.1 Feature Recommendations

When we recommend features or integrations within our platform, these recommendations are based on:

• User needs and feedback
• Usage patterns and data
• Industry best practices

Not based on undisclosed financial arrangements or kickbacks.

9.2 Third-Party Integrations

We integrate with third-party services that we believe provide value to our users. These integrations are selected based on functionality and user benefit, not financial incentives.

10. Customer Communications

10.1 Marketing Communications

We may send you marketing communications about:

• New features and updates
• Platform improvements
• Industry insights and best practices
• Special offers and promotions

You can opt out of marketing emails at any time using the unsubscribe link.

10.2 Transactional Communications

We send transactional emails about:

• Account activity and security
• Billing and payments
• Service updates and maintenance
• Important changes to terms or policies

These emails are essential for service delivery and cannot be opted out of.

11. Security and Insurance

11.1 Security Measures

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (SSL/TLS)
• Encryption at rest
• Regular security audits
• Access controls and authentication

11.2 No Insurance Guarantee

atPlumb is a software platform and does not provide business insurance, liability coverage, or guarantees for the work performed by our users. Users are responsible for maintaining appropriate business insurance and licenses.

12. Limitation of Liability

While we strive to provide accurate and reliable service:

• We are not responsible for business decisions made using our platform
• We do not guarantee specific business outcomes or revenue
• We are not liable for damages resulting from service interruptions
• We do not warrant that our service will meet all your business needs

For complete liability terms, see our Terms of Service.

13. Updates to This Policy

We may update this Disclosure Policy from time to time to reflect changes in our business practices or partnerships. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top
• Sending email notifications for material changes

14. Questions and Transparency

We are committed to transparency. If you have questions about:

• Our business practices
• How we generate revenue
• Our partnerships and affiliations
• Our data usage policies

Please contact us at hi@atplumb.com

15. Contact Information