Privacy Policy

1. Introduction

Welcome to atPlumb ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our plumbing business management platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number, business information)
• Create or manage jobs, customers, and invoices
• Upload photos, documents, or other files
• Communicate with us or use our messaging features
• Subscribe to our services or make payments

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location information (with your permission)
• Cookies and similar tracking technologies

2.3 Customer Information

You may provide customer information including names, addresses, phone numbers, and service history. You are responsible for obtaining appropriate consent from your customers to share their information with us.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send transaction notifications
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Send SMS notifications for job updates (with your consent)
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe (for payment processing)
• SMS Services: Twilio (for sending SMS notifications)
• Cloud Hosting: Vercel, Supabase (for hosting and database services)
• File Storage: UploadThing (for photo and document storage)
• Analytics: For understanding usage patterns

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest (SSL/TLS)
• Secure password hashing (bcrypt)
• Regular security audits and monitoring
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time by contacting us at hi@atplumb.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing your information

To exercise these rights, please contact us at hi@atplumb.com.

8. SMS Communications

By using our SMS notification features, you consent to receive text messages from us and your service providers. Standard message and data rates may apply. You can opt out of SMS notifications at any time by updating your preferences in your account settings or by replying STOP to any message.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our services
• Provide personalized content and features
• Measure the effectiveness of our services

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: